Quality assurance
Your assurance of quality, as with usability, is vital to our commitment to customer satisfaction. We shall include, as part of our work schedule, a significant allowance of time and resources to ensure that every function of your system performs smoothly and without error.
A promise
We will ensure that, at the point of handover, you will receive a product that has been subject to thorough and rigorous testing. Our tests will ensure that your system's performance:
- Meets user expectations
- Meets your expectations
- Is free of all known errors
- Is protected from known security breaches
Testing and re-testing - for your assurance and reassurance
Your new system will be tested by independent users who are detached from the development process. These users will then pass their reports back to the development team to fix any bugs. Our testers will then re-test and the process will continue until your system is ready to launch.
Our test teams often include our clients. The inside business knowledge that they can bring to the group can be invaluable in fine tuning the product.
To deliver industry leading web solutions, we employ one of the industry's leading issue tracking tools, FogBugz. Using our client extranet, you will have access to this information so you can log issues and track their status throughout the project lifecycle.
This is how we meet our promise to deliver a fully tested system, on time and on budget.
Add to this a 30-day warranty on any bespoke software developed by us and we believe we can safely assure your peace of mind.
If you need any further assurances about our commitment to quality and customer satisfaction, contact us.
